Frequently Asked Questions

Managed WordPress hosting is a specialized hosting service optimized specifically for WordPress websites. Unlike standard web hosting, managed WordPress hosting includes:

• Automatic WordPress core updates to keep your site secure
• Built-in performance optimization with caching and CDN integration
• WordPress-specific security measures and monitoring
• Expert support from WordPress specialists
• Automated daily backups of your WordPress sites
• Staging environments for testing changes safely

With Alterascape's managed WordPress hosting, you get all these benefits plus the powerful Plesk control panel for complete site management.

Yes! We provide complimentary expert migration services for all new customers. Our migration team will handle the entire process of moving your WordPress site from your current host to Alterascape, ensuring zero downtime and data integrity.

Our migration service includes:

• Complete transfer of all files, databases, and content
• DNS configuration assistance
• Post-migration testing to ensure everything works perfectly
• Support during the transition period

Simply open a support ticket after signing up, and our migration specialists will guide you through the process.

Absolutely! All Alterascape hosting plans include unlimited free SSL certificates through Let's Encrypt. SSL certificates are essential for:

• Encrypting data between your site and visitors
• Building trust with your audience
• Improving search engine rankings (Google favors HTTPS sites)
• Enabling secure e-commerce transactions

SSL certificates are automatically issued and renewed through the Plesk control panel, so you never have to worry about expiration or manual renewals.

Alterascape uses Plesk, the industry-leading hosting control panel trusted by millions of websites worldwide. Plesk provides an intuitive, powerful interface for managing every aspect of your WordPress hosting.

With Plesk, you can:

• Install and manage WordPress with one-click installations
• Configure domains, subdomains, and DNS settings
• Manage email accounts, forwarders, and spam filters
• Create and restore backups
• Monitor resource usage and performance metrics
• Install SSL certificates and manage security settings
• Access file manager, database tools, and FTP accounts
• Use the WordPress Toolkit for bulk updates and cloning

Plesk is designed for both beginners and advanced users, making it perfect whether you're launching your first site or managing a portfolio of client projects.

Alterascape performs automated daily backups of all your WordPress sites, databases, and email accounts. Our backup system ensures your data is always protected and easily recoverable.

Backup features include:

• Automatic daily backups stored securely off-site
• Easy one-click restoration through Plesk control panel
• Ability to restore entire sites or individual files
• 30-day backup retention period
• Option to download backups to your local computer
• Manual backup creation before making major changes

You can access and manage all backups directly from your Plesk dashboard, giving you complete peace of mind and control over your data.

Alterascape implements multiple layers of performance optimization to ensure your WordPress sites load at lightning speed:

Server-Level Caching:

• Nginx web server with FastCGI caching for ultra-fast page delivery
• Redis object caching to speed up database queries
• OpCode caching to accelerate PHP execution

CDN Integration:

• Built-in CDN with 120+ global edge locations
• Static assets delivered from servers closest to your visitors
• Reduced latency and faster load times worldwide

WordPress-Specific Optimizations:

• Optimized server configuration for WordPress
• Support for popular caching plugins (WP Rocket, W3 Total Cache, etc.)
• Database query optimization

All caching is configured and managed automatically, though advanced users can customize settings through Plesk.

All Alterascape plans—Professional, Expert, and Agency—support unlimited websites within your selected hosting location. There are no restrictions on the number of domains or WordPress installations you can create.

However, keep in mind:

• Each plan has storage limits (20GB, 50GB, or 100GB) that apply to all sites combined
• CPU and RAM resources are shared among all your sites on the Professional plan
• Expert and Agency plans include full site isolation for better resource allocation
• You can host as many sites as your plan's resources can support comfortably

Most customers find they can easily host dozens of sites on a single plan, depending on their traffic and resource requirements.

Yes! You can upgrade your hosting plan at any time through the Plesk control panel or by contacting our support team. The upgrade process is seamless and typically takes just a few minutes.

When you upgrade:

• All your sites, databases, and settings are preserved
• You immediately gain access to the increased resources and features
• Billing is prorated based on your current billing cycle
• No downtime or site migrations required

We recommend starting with the Professional plan if you're unsure, as you can always upgrade as your needs grow. Downgrades are also possible but require contacting support to ensure data compatibility.

Alterascape's multi-location hosting is designed to give you maximum flexibility for serving global audiences or maintaining geographic redundancy.

Here's how it works:

• Each hosting plan (Professional, Expert, or Agency) includes one location of your choice from our global network
• You can host unlimited domains and websites within that single location
• If you need to serve audiences in multiple regions, you purchase an additional hosting plan for each additional location
• Each location plan operates independently with its own resources and unlimited sites

Example scenarios:

• A business with US customers might choose USA East for optimal performance
• A global company serving both US and EU audiences would purchase two plans: one for USA East and one for Europe (Frankfurt)
• An agency managing client sites across regions would purchase multiple location plans as needed

This approach gives you complete control over geographic distribution while maintaining predictable costs and unlimited hosting within each region.

Yes! All Alterascape plans include professional email hosting with unlimited email inboxes. Unlike many competitors who charge extra for email or limit the number of accounts, we include robust email hosting as a standard feature.

Email features:

• Unlimited email addresses and inboxes
• Email storage: 2GB (Professional), 10GB (Expert), 20GB (Agency)
• Multiple email domains: 3 (Professional), Unlimited (Expert & Agency)
• Webmail access through modern, intuitive interfaces
• IMAP, POP3, and SMTP support for desktop and mobile clients
• Spam filtering and virus scanning
• Email forwarding and auto-responders
• Catch-all email addresses
• Easy management through Plesk control panel

You can create professional email addresses like info@yourdomain.com, support@yourdomain.com, and team@yourdomain.com without any additional cost.

We monitor your resource usage and will notify you if you're approaching your plan limits. Here's what happens with different resources:

Storage: If you reach your storage limit, you'll need to either delete unnecessary files or upgrade to a higher plan.

CPU Seconds: If you consistently exceed your monthly CPU allocation, your sites may experience temporary throttling during peak usage. We'll recommend upgrading to a plan with more resources.

Bandwidth: All plans include generous bandwidth for typical usage. Excessive bandwidth consumption may require plan adjustment.

We believe in transparent communication and will always work with you to find the right solution before any service interruption occurs. Most customers find that upgrading to the next tier provides plenty of headroom for growth.

Yes! We offer a 30-day money-back guarantee on all new hosting plans. If you're not completely satisfied with Alterascape within the first 30 days, simply contact our support team for a full refund—no questions asked.

This gives you plenty of time to migrate your sites, test performance, and ensure Alterascape meets your needs. We're confident you'll love our hosting, but we want you to feel completely comfortable trying us risk-free.

Note: Domain registration fees and additional services purchased separately are non-refundable, but your hosting fees will be fully refunded within the 30-day window.