How Alterascape collects, uses, retains, and protects your personal information.
The short version: We collect only the information we need to provide our services and run our business. We do not sell your personal data. We use industry-standard security practices to protect what you share with us.
Alterascape, LLC ("Alterascape," "we," "us," or "our") is committed to protecting the privacy and confidentiality of our clients, prospective clients, and all users who access and use our websites and Services. This Privacy Policy ("Policy") describes how we collect, use, disclose, retain, and safeguard your personal information when you use our website (alterascape.com), our client portal (my.alterascape.com), and all services we provide (collectively, "Services").
By accessing or using our website or Services, you acknowledge and agree to the practices described in this Policy. If you do not agree, you must not access or use our website or Services. Alterascape reserves the right to modify this Privacy Policy at any time. Changes shall be effective upon posting to our website. Your continued use of the website or Services after such posting constitutes your agreement to be bound by the revised Policy.
When you order or subscribe to Services through Alterascape, we collect personally identifiable information ("Personal Information") to process your order, provide the requested Services, and deliver technical support. This may include your name, email address, mailing address, telephone number, and financial details such as billing address and payment information (payment card data is processed by our PCI DSS-compliant payment processor and is not stored by us directly).
We may also collect information you provide when registering on our website, submitting support tickets, subscribing to newsletters, completing online forms, or communicating with Alterascape staff.
We also collect certain non-identifiable information when you interact with our website, including IP addresses, browser types and versions, operating systems, referral URLs, access times, and general usage data. This information is used to analyse website traffic, improve performance, and enhance user experience.
We may receive limited information from payment processors (transaction confirmation, card type, last four digits) and fraud prevention services to verify the legitimacy of transactions.
| Purpose | Information Used |
|---|---|
| Provisioning and managing your hosting services | Name, email, account credentials, billing details |
| Processing payments and preventing fraud | Billing address, payment method data (via processor) |
| Sending service notifications and invoices | Email address, billing information |
| Providing technical support | Account details, support communications, server logs |
| Security monitoring and incident response | Server access logs, IP address, account activity |
| Improving our services | Aggregated, anonymised usage data |
| Complying with legal obligations | As required by applicable law |
| Marketing communications (with consent) | Email address (opt-in only) |
We do not use your personal information for automated decision-making or profiling that produces legal or similarly significant effects.
Where applicable data protection law requires a legal basis for processing, we rely on the following:
Alterascape does not sell, rent, or trade your Personal Information. We may disclose Personal Information in the following circumstances:
Domain registration information may be required by ICANN and may be published in public WHOIS databases. Alterascape expressly reserves the right to disclose information to law enforcement when we believe, in good faith, that such disclosure is necessary to comply with the law or to protect against illegal activities.
Alterascape retains Personal Information only for as long as necessary to fulfil the purposes described in this Policy, to provide Services, or as required by law. Following termination of your Services, we may continue to retain certain information for legal compliance, fraud prevention, dispute resolution, tax and accounting obligations, and enforcement of agreements.
Alterascape employs appropriate physical, electronic, and managerial safeguards designed to prevent unauthorized access, maintain data accuracy, and ensure the proper use of information. Security measures include:
No method of transmission over the internet or electronic storage is 100% secure. While we take all reasonable steps to protect your data, we cannot guarantee absolute security. In the event of a data breach that affects your rights and freedoms, we will notify you and applicable authorities as required by law. Alterascape staff will never request your account password.
Alterascape uses cookies and similar technologies on our website and client portal. Cookies are small text files placed on your device to help us operate our services and understand how they are used.
You can control non-essential cookies through your browser settings. Disabling cookies may affect the functionality of some parts of our website. We do not use advertising or cross-site tracking cookies and do not share data with advertising networks.
Depending on your location, you may have the following rights regarding your personal data:
To exercise any of these rights, contact us at [email protected]. We will respond within 30 days. We may need to verify your identity before processing your request. You also have the right to lodge a complaint with your local data protection authority if you believe we have processed your data unlawfully.
Alterascape may transfer and process Personal Information outside of the country of collection, including to the United States. Where required for transfers of data outside the European Economic Area, the United Kingdom, or Switzerland, Alterascape relies on Standard Contractual Clauses (SCCs) approved by the European Commission or other legally recognized transfer mechanisms. Copies of applicable SCCs may be obtained by contacting us at [email protected].
Alterascape does not knowingly collect or solicit Personal Information from children under the age of thirteen (13), in compliance with the U.S. Children's Online Privacy Protection Act (COPPA). Furthermore, our Services are not directed at individuals under the age of sixteen (16). If we learn that we have collected Personal Information from an individual under sixteen (16) without verifiable parental consent, we will promptly delete such information. If you believe a minor has provided us with personal information, please contact us at [email protected].
Alterascape may revise this Privacy Policy at any time. All changes will be posted on our website with an updated effective date. If material changes are made to how we use or share previously collected Personal Information, we may notify you by email or through the Services at least 14 days before the changes take effect.
Your continued use of our Services after the effective date of any updated Policy constitutes acceptance of the changes.
For questions, concerns, or requests regarding this Privacy Policy or how we handle your data, please contact us:
Alterascape, LLC — Privacy
Email: [email protected]
Support Portal: my.alterascape.com/submitticket
Effective Date: This Privacy Policy was last updated on March 2026.
Our SLA, policies, and terms are written to be clear, fair, and transparent.